![]() You may need to contact support for the application you are using. Make sure that SugarSync is set as a safe or accepted program in your anti-virus or firewall software.These programs can block applications from using ports like SSL port 443, which is the port that SugarSync uses to transmit data. If you have a third-party firewall installed, please refer to the documentation on the manufacturer's website or contact their support for how to add an exclusion/exception to allow an application through the firewall. Third-Party or Corporate/Educational Firewall Select SugarSync in the Applications folder.Unlock the padlock (if applicable), then enter an administrator name and password when prompted.Select the Firewall (you may need to scroll down).Click Network on the left (or Security & Privacy icon).Open Apple menu > System Settings/Preferences.To allow SugarSync through your Macintosh firewall: Open the SugarSync app, click on the Menu button ≡ > Quit SugarSync®, and then launch the app again. Click the Network Types button in the lower left, make sure all boxes are checked and click OK.If the box is empty, click on Browse, navigate to This PC > C: > Program Files (x86) > SugarSync and open SugarSync.exe with the green hummingbird icon. Click on the Allow another app. button.Click on the Allow an app/program through Windows Firewall option.Click in the Windows/Cortana search bar (or open the Start menu) and type Firewall.To allow SugarSync through your Windows firewall: Please try adding SugarSync to your firewall (if enabled) to see if that corrects any syncing issues. Often, the Windows Defender Firewall or Mac firewall can block or impede SugarSync from connecting and syncing properly. An incomplete uninstallation of a program may cause problems, which is why thorough removal of programs is recommended.In some cases, anti-virus software, and personal firewalls (such as Windows Defender, Symantec Norton Antivirus, and Kaspersky) can prevent SugarSync from connecting. There could be other causes why users may not be able to uninstall SugarSync. Another process is preventing the program from being uninstalled.Due to an error, not all of the files were successfully uninstalled.A file required for the uninstallation to complete could not be run.The program’s built-in uninstaller does not start or does not operate properly.Possible problems that can arise during uninstallation of SugarSync Removing process running for a long time and does not come to the end.Some traces of the program can still can be found on the computer.After removing the program, some of its related processes still run on the computer. ![]() The program is not listed in the Windows Settings or Control Panel.The program is regarded by the user and/or some websites as a potentially malicious. ![]()
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